At Nebuladriftdesigns, your pride is our priority. While we try to make sure each order is correct and of the best quality, we apprehend that troubles can occur. This coverage outlines how we manage returns and refunds.

1. Return Window

You can also additionally request a go-back or refund within 15 days of receiving your order. Requests made after this window will now no longer be eligible for going back or refund.

2. Eligible Return & Refund Scenarios

We receive go-back or refund requests in the following situations:

• Damaged or Defective Products: If your Polo arrives broken or with production defects.
• Incorrect Products Shipped: If you get hold of the incorrect object, size, or color.
• Undelivered Orders: If the package deal hasn’t arrived within 7 commercial enterprise days after the delivery confirmation.
• Canceled Orders Before Fulfillment: If you cancel the order earlier than it's been processed (generally within 12 hours of putting it).

Please note: We no longer receive returns because of peace of mind.

3. Return Process

To provoke a go-back, comply with those steps:

Email us at [email protected] with the concern line “Return Request – Order #[Your Order Number].”

Include:

• A clean description of the difficulty

• Photos (if applicable)

• Your complete call and order quantity

Our crew will reply within 24–48 commercial enterprise hours with go-back instructions.

Once approved, you’ll get hold of a pay-as-you-go go-back delivery label (if applicable) and steering on the way to package the deal and ship the object back.

4. Refund Process

• Approved refunds are issued to the authentic technique of payment.
• Please permit 5–10 commercial enterprise days once we get hold of and look into the go-back to look at the refund contemplated in your account.
• If your object is broken, missing, or incorrect, you could pick between a complete refund or an unfastened replacement.

5. Wrong or Missing Products

If your order consists of the incorrect object(s) or something is missing:

• Report the difficulty within 5 days of shipping.
• Include pics and your order quantity while contacting us.
• We’ll ship the right objects without delay or provide a reimbursement primarily based totally on your preference.

6. Order Not Received

If monitoring shows “delivered,” however, you haven’t acquired the order:

• Check your mailbox, porch, neighbors, or leasing workplace first.

• Wait 24 hours—programs can be scanned early.

• Still now no longer found? Contact us within 7 commercial enterprise days of the marked shipping date, and we’ll inspect and offer a resolution.

7. Canceling an Order

You can cancel an order within 12 hours of placing it—or earlier than when it's marked as fulfilled—by contacting [email protected]. If the object has already been processed or shipped, the order cannot be canceled.

8. Contact

For all inquiries or help associated with returns and refunds, our crew is right here to assist you. Please contact us at:
📧 [email protected]